Shipping policy

Order Cancellation 

Please be aware,once you place your custom DIY hair clipper order, it starts processing right away, so we can’t cancel it.However, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!

Important Notice: Due to the Canada Post strike, shipping delays may affect orders to Canada. We’re working to minimize disruptions and keep you updated

Priority + Insured Shipping 

If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit. 

If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.  

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Vekix™ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We’ve got your delivery covered! Our custom DIY hair clippers ship from our Asia warehouse, and we handle all customs fees, duties, and taxes, so your package arrives at your door with no extra costs. By purchasing, you agree to receive one or more packages hassle-free. 

SHIPPING TIME

Because our product is customizable, once you place your order, we immediately transfer it to our production team to begin the build. This process takes 5–10 business days before your item is ready to ship.Shipping time varies by location. These are our estimates:

Location	Estimated Shipping Time
United States	17-25 Business days
Canada, Europe	12-22 Business days
Australia	12-22 Business days
Central & South America	24-35 Business days
Asia	8-15 Business days
Africa	27-43 Business days

Important Holiday Season Update

Due to high demand and increased shipping volumes during the holiday season, delivery times may take an additional 5-7 business days depending on your location. We recommend placing your orders early to ensure they arrive on time.

Max delivery time – 45 business days.

Weekend Processing
Please note that orders placed on weekends will be processed starting the next business day, which may add 1-2 days to the estimated shipping time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.