Frequently Asked Questions

Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value plus the best online service. We look forward to continuing to grow in order to meet your needs, delivering a service beyond all expectations anywhere on earth.

Where do you ship from? What shipping methods do you use?
Our DIY hair clippers ship straight from our Asia warehouse to you!

Do you ship worldwide?
Yes. We provide free shipping to many countries around the world. However, there are a few countries we are unable to ship to. If you happen to be located in one of these countries, we will let you know.

What about customs?
Our DIY hair clippers ship straight from our Asia warehouse, and we’ve got customs covered! All export and import fees are handled by us, so your package arrives at your door with no extra charges. 

Do you provide tracking information?
Yes, you will receive an email once your order ships including your tracking information. If you haven’t received your tracking info within 5 working days after placing your order, please contact us.

I’m unable to track my order / My tracking says “no information available at the moment”
For some shipping companies, it takes up to 2-5 business days for the tracking information to be updated on their system. If you received your tracking number more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Don’t worry though, you will get all products within the estimated delivery time and you won’t get any sort of extra shipping charges for this. All items on our store ship for FREE no matter how many you order.

What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

If you have any further questions or inquiries, please contact us at support@vekix.com, we will do our best to help you out.